My order is still within the delivery window...
If your order is still within the ‘delivery window’, there is no need to contact us. The supplier will re-route your delivery at the next available opportunity. They will always aim to make your delivery on or before the latest delivery date stated on your order confirmation email. Once your order is rescheduled, you should then receive an updated notification.
If you would like to check your order status, you can view this from your BoilerJuice account by clicking here.
My order is late...
Whilst the oil suppliers make every effort to deliver to you on or before the latest delivery date, there are a number of factors which may prevent them from doing so; tanker breakdowns, driver sickness or delays encountered on the delivery route are all reasons why your delivery may not turn up as planned.
At BoilerJuice, we will do our best to advise you as soon as we can if your planned delivery date has changed. As soon as we receive an update from the oil supplier, we will advise you of the reason and the revised planned redelivery date.
If your order is genuinely delivered late, we will ensure you are compensated with a 1 pence per litre reduction in your oil price if your order is overdue and you are concerned about your current oil levels, please don’t hesitate to contact us and one of our agents will be happy to discuss this delay with the oil supplier on your behalf to get your delivery routed back out to you asap. For more information on delayed deliveries please see our help page titled 'My order has not yet been delivered'.
