Find answers in our BoilerJuice FAQs on:
For more help, visit our Help Centre or contact our support team directly.
Placing an order for heating oil with BoilerJuice is straightforward and you don't need to create an account beforehand. We will create an account during the order process, you'll just need to set a password and provide your address.
You simply enter your postcode, email and how many litres of oil you require and we'll show you our best price on the day.
The rest of the process is simple and easy and you can checkout in just 4 steps!
You can choose from multiple delivery options when ordering with us. Ranging from 10 days to next day or even nominated Saturday delivery.
Here's a breakdown of our delivery options:
You can track the status of your order within My Account. When you log in, you can view your orders and it's current status is shown. Here's how:
In the unlikely event that your delivery is delayed for any reason, we'll keep you updated with its progress. If you need to speak with the team, please email or call us on 01473 775454.
Heating oil prices are determined by multiple factors, the price of cruide oil as well as seasonal demand. If there is a shortage of oil, the price will naturally rise. You can keep up to date on the latest prices using our heating oil price chart pages.
We apply a small fee when you place an order with BoilerJuice. It helps cover the cost of providing and improving our platform and the tools that make your experience better. The prices you see on our website always include our service fee as standard.
As soon as you sign up online, our team springs into action. We’ll need a dip-reading from your tank to set up our monitor accurately. Once it’s installed and running, you’re good to go!
Not ready for a subscription yet? Start with our Monthly Payment Plan. Begin with as little as £10 a month, with the flexibility to pause or adjust your payments. Spread the cost with no minimum term and build a fund for your next oil order.
We give our customers the peace of mind knowing they’re always one step ahead with their heating, replacing any doubt or anxiety with total peace of mind.
BoilerJuice supplies households and businesses with a variety of heating oils, including Standard Kerosene, Premium Kerosene, Premium Kerosene AGA designed for oil-fired cookers, and low-carbon HVO for sustainable heating.
Choose the right heating oil based on your boiler type and property setup.
Modern boilers use Kerosene, the standard and most efficient fuel. For better performance and a cleaner system, consider Premium Kerosene. Gas Oil (Red Diesel) is for commerical or older boilers. For a renewable option, look at HVO.
Check your boiler manual, tank label, or consult your heating engineer to ensure the right choice.
Kerosene and Premium Kerosene differ in additives and benefits. Standard Kerosene provides reliable heat, while Premium Kerosene has additives that improve efficiency, reduce deposits, and keep boilers running cleaner. Premium Kerosene burns more cleanly, lowering emissions and prolonging your heating systems lifespan, making it more a efficient and environmentally friendly choice.
Heating oil should always be stored in a certified, bunded plastic or steel designed tank for domestic use, installed on a stable, non-combustible base and positioned safely per OFTEC guidelines. Keep all openings sealed, inspect regularly for leaks or damage, and have an OFTEC-registered technician check the system annually. Avoid placing tanks near drains or watercourses to prevent environmental harm. Proper storage ensures safety, efficiency, and protection.
Heating oil lasts about six months when stored properly. Exposure to air and moisture can cause it to degrade. Using premium fuel or additives and keeping the tank full and clean can help. Oil up to six months old is usually safe, but older oil should be inspected or tested before use.
You can reduce heating oil consumption by maintaining your boiler, improving home insulation, and using heating controls efficiently. Regular servicing, upgrading to a modern condensing boiler, and adding fuel additives can improve efficiency. Simple habits like lowering your thermostat and heating only occupied rooms also help cut usage and costs.
Improve home heating efficiency by insulating your home, servicing your boiler, and using programmable thermostats or smart controls, as well as using a timer. These steps improve heating efficiency. Small changes, like lowering your thermostat and bleeding radiators, also help. Closing doors and curtains can reduce energy use and costs, to utilise heat zoning. Seal any gaps and cracks to stop heat loss. Consider ordering fuel in bulk to cut delivery emissions.
You should service your boiler once a year to keep it running safely and efficiently. An annual service by an OFTEC-registered engineer helps prevents breakdowns, maintain performance, and ensure your system is burning heating oil cleanly. Regular servicing can also extend your boiler's lifespan and reduce fuel consumption, saving you money over time.
If your boiler is older or used heavily during winter, a mid-year check-up may also be worthwhile to ensure everything stays in good working order.
Yes- UK schemes like ECO4 , the Boiler Upgrade Scheme, and the Great British Insulation Scheme offers grants for insulation, heating upgrades, and low-carbon systems. Local Warm Homes grants may also be available to improve energy efficiency.
For energy savings, the ideal thermostat setting is around 18-20°C when you're at home and about 15-16°C when you're asleep or away. Every 1°C reduction can save up to 10% on heating costs, so keeping temperatures consistent and avoiding overheating helps maximise efficiency. You can also use our Smart Monitor to help you track your oil levels in real time, ensuring you use fuel efficiently and never run out unexpectedly.
Creating a BoilerJuice account is quick and simple:
You can also create an account during checkout when placing your first order- your details will automatically be saved for future use
To reset your BoilerJuice password:
To update your contact information, simply follow these steps:
If you have an active order or Smart Monitor, make sure your details are correct so we can contact you about deliveries or account updates.
To view your order history:
You can follow these steps to review and update your communication preferences:
Don't worry, the first step is to check that the activation button on the monitor has been pressed firmly. The lights on either side of the button will start to flash after a minute or two. It is not essential to wait around to see this.
Within 48 hours of installation and button activation, you will be able to view your oil level within the "My tank" section of your online account at BoilerJuice.com.
If you are experiencing a system erorr with your Smart Monitor, you can email us at connected@boilerjuice.com or call us on 01480 775454.
If you're experiencing a technical problem with your Smart Monitor, please contact our team at connected@boilerjuice.com or call us on 01480 775454, and we'll be happy to help.
Yes- every new Smart Monitor purhcase includes a printed installation guide inside the box.
We also have a connected welcome page to help you get started quickly!
You can contact our customer service team at connected@boilerjuice.com or call us on 01480 775454.
Contact our customer service team on 01480 775454 (Mon-Fri, 8am- 5:15pm) or email customer.service@boilerjuice.com and one of our advisors will be more than happy to help.
Our BoilerJuice customer service team is available Monday to Friday, from 8am to 5:15pm.
If you'd like to share feedback or make a complaint, please get in touch with our customer service support team at customer.service@boilerjuice.com or call us on 01480 775454.
You can also share your experince by leaving us a review on Trustpilot - your feedback helps us continue to improve our service.
Your local supplier is selected automatically based on your postcode and order details, and their name will appear in your order confirmation and within your BoilerJuice account under "Orders."
At the moment, BoilerJuice does not have a live chat option available to customers, but our customer service team is always happy to help by phone or email.
Our Smart Monitor tracks usable oil levels using a pressure sensor at the tank's bottom. It calculates the exact volume and predicts your next top-up using our smart algorithm, ensuring timely delivery.
You can track your usage via the BoilerJuice app and through your Smart Monitor, which provides real-time updates on your oil levels, estimated usage, and when you might need your next top-up.
Your first reading should be visible on the app within 48 hours after installation of your monitor. We'll start monitoring your oil level immediately!
No subscription? No problem! You can still enjoy manual mode with the Smart Monitor. Track your oil levels through the app at your convenience. Order at your leisure- no automatic top-ups necessary. Benefit from real-time monitoring and valuable usage insights. Enjoy the freedom of control without the ongoing Connected features.
The BoilerJuice app is completely free to download and use. You can easily manage your orders, track deliveries, and monitor your oil usage- all from your phone.
If you choose to use BoilerJuice Connected, which includes our smart monitor and automatic top-up service, it effectively supercharges the app- unlocking its full potential by giving you real-time insights, effortless fuel management, and automatic deliveries so you never run out. All other app features remain available for you to enjoy as standard.
