What information do I need before I place my first heating oil order?

Before placing your heating oil order, it helps to have a few key details ready. This ensures a smooth ordering process and helps us deliver your oil safely and efficiently.

Information to have handy

• Type of heating oil you need
  (e.g. Kerosene or Gas Oil)
• How much oil you want to order
  (Check your tank gauge or estimate based on previous usage)
• How quickly you need the oil
  (Standard, Express, or Emergency delivery)
• Your oil tank’s capacity
  (Important to avoid overfilling — you’ll usually find this on a label or in the manual)
• Access to your property
  (Let us know if there are any access issues, such as narrow roads, tight driveways, or if a smaller delivery tanker is needed)
• Domestic or commercial use
  (This can affect the type of oil and the ordering process, as well as VAT implications)
• Tank condition
  (Your tank must be safe, clearly visible, and in good condition. Damaged tanks may not be filled for safety reasons.)/li>
• Any special delivery requirements
  (e.g. offset fill, underground tank, or other non-standard setups)

💬 Still have questions?

Our team is here to help, call us on 01480 775454 or check out our Tips and Advice articles.