What happens after I have placed my heating oil order?

Once you’ve placed your order, we’ll keep you updated every step of the way via email.

📧 Step 1: Payment confirmation

You’ll receive an email confirmation of your payment, which includes:

• Your BoilerJuice membership number
• The amount paid
• Any credit or vouchers used
• Your payment reference number

This confirms that we’ve received your order and are preparing to process it.

🚚 Standard delivery (grouped)

If you’ve selected a standard delivery, your order may be grouped with others in your postcode area to get you the best possible price.

Here’s how it works:

• Group orders are processed the morning after you've placed your order
• We send them to the supplier that had the best price

You'll then receive a second email, confirming your order. This includes:

• Final pence-per-litre and delivery volume
• Name of the supplier
• Estimated delivery date

🚚 Express or Emergency delivery

If you selected an express or emergency delivery, your order is processed straight away.

• You’ll receive your Order Confirmation email shortly after placing your order
• This email contains all final delivery details

💬 Need help?

Our team is here to help, call us on 01480 775454 or check out our Tips and Advice articles.