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Access Issues

My tank was unlocked, why has my delivery failed due to no access? 

Even if a tank has been left unlocked, other issues can impact access. Common things that might obstruct access to your property include, but are not limited to, roadworks and/or diversions, parked cars causing an obstruction, locked gates and dogs which are loose on the property. 


If your delivery is unsuccessful due to an access issue, your supplier will often reattempt delivery within 5 days of your original on or before delivery date assuming the access restriction is resolved promptly Please be aware some suppliers may charge a failed delivery fee to cover the cost of the failed delivery, and in some cases may even cancel your order and not reattempt delivery.