Written by
Shaun Curtis
on 11 Jun 2025
and updated on
11 Jun 2025
Categorised in
News
We believe in being upfront with our customers, and that includes talking honestly about something that some (incorrectly) claim we hide away – our service fee.
This article is about setting the record straight, we don’t hide it and it’s not meaningless. Want the short version?
Our service fee directly supports the technology and services that help keep your home warm and keep heating oil prices fair.
It’s a small charge we apply when you place an order with BoilerJuice. It helps cover the cost of providing and improving our platform and the tools that make your experience better.
The prices you see on our website include our service fee as standard. You’ll always see it separated out in the basket from the moment you choose your delivery option. We never hide it.
Your service fee goes directly into building, improving and running the platform. The very foundations that help make BoilerJuice the UK’s most trusted (and independent) heating oil marketplace.
We invest heavily in the systems that power the platform, that allow you to get the best price from over 200 suppliers across the nation and to ensure your data and payments are safe and secure.
It also enables us to develop the latest and best products in the market, like Connected and our better-than-ever App.
Connected, our heating oil subscription service uses an in-house developed Smart Monitor to track your oil levels and automatically order when you’re running low, helping customers to take the worry of heating oil off their mind.
The latest version of our App (iOS and Android) allows you to manage your orders, tanks, balance and even get a quote and order. Paired with our Smart Monitor either with Connected or monitor-only, you'll get the best heating oil experience in the market.
Because we’re able to reach hundreds of thousands of customers across the UK, over 200 heating oil suppliers come to us to serve that market. And as we’re not owned or controlled by any heating oil supplier, the competition our platform creates helps to keep pricing fair.
Your service fee helps us to grow that reach, which benefits suppliers with more orders, us with more customers and most importantly, you, with great prices.
Our independence brings transparency to heating oil prices in the UK. It also brings competition to your local area ensuring prices are fair. The BoilerJuice service fee allows us to continue to remain independent.
Heating oil is something you rely on, it’s not a fun purchase, so you need to know you can count on us. We’re here every step of the way with our UK-based customer support team, a secure platform and the most trusted payment systems.
Over 100,000 customers have left us reviews on Trustpilot, and with an average rating of 4.4 stars, you can see why we want to continue investing in that service. Your service fee helps us to maintain that standard, every day.
When an external event like snow, supply chain disruption or whatever it may be, causes heating oil prices to spike, customers feel the pressure.
Our service fee helps us to set aside funds that are used to provide discount vouchers when you need it. We’ve used this in the past to ease the impact of high prices and will continue to do so when it matters.
In short, the service fee is what makes our platform work.
It allows us to remain independent, continue to invest in better services and innovative products, and put our customers first. Rather than being tied to any single supplier’s interests.
Ultimately it’s about delivering what customers value the most; trusted technology, competitive pricing and support when it matters.
The BoilerJuice service fee is not a hidden extra, it’s a small investment in a better experience, and we’re proud to stand behind it.
