If you wish, you can request a refund of the money in your Tank Account, subject to any current Heating Oil orders in progress. You can do this by logging onto your account and requesting a refund in the 'Tank Account' section.
If more than one credit or debit card is used to make payments on your account, any refund requested may not go back to the card which the original payment came from. For this reason, we recommend that you do not allow anyone else to use your account to place orders.
Refunds can take 3-5 working days to settle due to bank processing times.
