In the rare eventuality of damage during a delivery, we will contact you to let you know as soon as the supplier makes us aware. In the event you notice damage that the supplier has not yet reported, please contact us to let us know. We will then liaise with the supplier and will continue to do so throughout the investigation. For us to get a clear picture of the issue we may get in touch again to ask for a little more information.
Please be assured, should investigations confirm this issue has occurred though no fault of your own, associated costs will be covered by your supplier.
We plan to resolve all damage issues within 7 business day, however, sometimes this can take a little longer.
Once resolved if the delivery was not completed the supplier will either arrange a new delivery date for the delivery or may decide to cancel the order. In the event of the order being cancelled you will receive a full refund in 3-5 working days. Our customer service team will also be more than happy to assist in getting you a new order placed.
